Delivery policy
1. Introduction
Welcome to www.Hemp-De.com. Our Delivery Policy explains how we manage the delivery of the products you order from our website. Please read this policy carefully to understand how we process and deliver your orders.
2. Order processing
After placing your order, you will receive a confirmation email with your order details. Orders are processed within 1-2 business days, unless additional verification is required or during peak periods.
3. Delivery times
Estimated delivery times may vary depending on your location and product availability. Typically, delivery takes 3-7 business days after your order is processed. We will notify you if delivery takes longer than originally estimated.
4. Delivery costs
Delivery costs are calculated based on the weight and dimensions of the products, as well as the delivery destination. These costs will be displayed during the checkout process before completing your order. Deliveries may be free under certain conditions, such as orders above a certain minimum value.
5. Suppliers and delivery methods
We work with various courier services to ensure fast and secure product delivery. Available delivery options include standard delivery and express delivery, where available. You will receive a tracking number so you can track the delivery status.
6. Problems with delivery
If there are any delivery issues, such as delays or damaged products, please contact us as soon as possible. We will do everything we can to resolve the issue and offer you a suitable solution.
7. Delivery address
It is your responsibility to provide a correct and complete delivery address. If the address is incomplete or incorrect, delivery may be delayed or additional charges may apply. Please check the delivery information carefully before completing your order.
8. International Delivery
We currently only ship within Romania. If you require international delivery, please contact us for more information and available options.
9. Changes to the delivery policy
We reserve the right to change this Delivery Policy at any time. Changes will be posted on this page and will take effect immediately upon posting. We encourage you to check this page regularly to stay informed of any changes.